IT Service Performance & Improvement Manager_mnc

5 - 10 Years
Gurgaon, Noida, other city

Job Description

5 to 10 years of in applicable area of technical support and customer service Key IT Service Representative within Service Provider's offshore RUN organization Acts as an extended arm for management of SLA delivery ServiceNow Fundamentals


Desired Candidate Profile

working experience in an offshore/outsourced SSC set-up on provider side and on client side
ServiceNow Fundamentals
IT Desktop, Workplace and Service Management process knowledge
ITIL Service Management Certification


UG:BCA - Computers, B.Sc - Any Specialization, B.Tech/B.E. - Any Specialization

PG:M.Tech - Any Specialization, MCA - Computers, Post Graduation Not Required

Company Profile

Sai Placement

We introduce ourselves as a leading Recruitment services firm.We have provided our services to the critical core industries i.e. Chemical, Pharmaceutical, Engineering, Automobile, Construction, Cement/Metal, Trading, IT, Education, BPO etc
View Contact Details+

Recruiter Name:Namrata Mehta

Contact Company:Sai Placement





Not Disclosed by Recruiter


Food Processing

Functional Area

IT Hardware, Technical Support, Telecom Engineering

Role Category

Technical Support


Technical Support Manager

Employment Type

Permanent Job, Full Time